Betpeo Terms and Conditions — Rules for Pakistan Players

1Introduction

Welcome to Betpeo. These Terms and Conditions ("Terms") govern your use of the Betpeo platform, including the website at betpeo.win, all associated mobile interfaces, the sportsbook, casino games, live casino, bingo, promotions and all other services made available to you through the platform. By creating an account or accessing any part of the Betpeo platform, you confirm that you have read, understood and agreed to be bound by these Terms in full.

These Terms apply to all registered users of Betpeo. If you do not agree with any part of these Terms, you should not register an account or use the platform. Betpeo is an online entertainment platform. The services described in these Terms are provided for recreational and entertainment purposes only. Betpeo does not make any representations about the legal status of online betting in any particular jurisdiction and it is your responsibility to confirm that your use of the platform complies with the laws applicable to you in your location.

Throughout these Terms, references to "Betpeo", "we", "us" or "our" refer to the Betpeo platform and its operating entity. References to "you" or "your" refer to the registered account holder.

2Account Registration

To access the full Betpeo platform — including placing bets, playing casino games, depositing or withdrawing funds — you must register a player account. Registration is subject to the following conditions:

• Age requirement: You must be at least 18 years of age at the time of registration. Betpeo does not knowingly allow anyone under the age of 18 to register or use the platform. If we become aware that an account has been registered by a person under 18, the account will be closed immediately and any funds held in it will be handled in accordance with applicable procedures.
• One account per person: Each individual may only hold one registered account on Betpeo. Registering multiple accounts — whether under your own name or aliases — is strictly prohibited and will result in the closure of all associated accounts. If you already hold an account and attempt to open a second one, Betpeo reserves the right to close both accounts and void any pending or settled transactions associated with the duplicate registration.
• Accurate information: All information you provide during registration must be accurate, truthful and up to date. This includes your full name, date of birth, residential address, contact details and payment method information. Providing false, incomplete or misleading information is a material breach of these Terms.
• Account credentials: You are responsible for choosing a secure password and for keeping your login credentials confidential. You must not share your account access with any other person. Any activity carried out on your account while you are logged in — or as a result of unauthorised access due to your failure to maintain credential security — is your responsibility unless you have promptly reported the security breach to Betpeo.
• Personal use only: Your Betpeo account is for your personal use only. You may not allow any third party to use your account, place bets on your behalf, or access your funds. Commercial use of the platform, including operating the account for the benefit of another person or as part of a betting syndicate, is not permitted.

3Account Verification

Betpeo carries out identity verification as part of its account management process. Verification may be requested at registration, prior to processing a withdrawal, following a period of inactivity, or at any point where Betpeo reasonably requires confirmation of your identity or payment method details.

You may be asked to provide one or more of the following documents:

• A valid government-issued photo ID (such as a national identity card, passport or driving licence)
• Proof of address dated within the last three months
• Proof of ownership of the payment method used for deposits (such as a screenshot of your JazzCash or Easypaisa account showing your registered mobile number)
• Any additional documentation reasonably requested to confirm your identity or the source of funds deposited

Betpeo will process verification documents as promptly as possible. Withdrawals may be held pending the completion of verification. Failure to provide requested documentation within a reasonable timeframe may result in account restrictions being applied. All documents are handled in accordance with Betpeo's Privacy Policy.

4Deposits and Payments

All account balances on Betpeo are maintained in Pakistani Rupees (PKR). The following payment methods are supported for deposits: JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards, and mobile wallets. Payment method availability may vary and is displayed in the cashier section of your account at the time of deposit.

• Minimum deposit: Minimum deposit amounts are displayed in the cashier for each available payment method. These amounts are set in PKR and may differ between methods.
• Deposit processing: Deposits via JazzCash, Easypaisa and Raast are typically credited to your Betpeo PKR balance within minutes of the transaction being confirmed on the relevant payment network. Bank transfer deposits may take additional time depending on the sending bank's processing schedule.
• Deposit currency: Betpeo accepts deposits in PKR only. Any conversion applied by your payment provider prior to the transaction reaching Betpeo is outside Betpeo's control and is not the platform's responsibility.
• JazzCash and Easypaisa bonus: Where a JazzCash or Easypaisa payment method bonus is active, the bonus is applied automatically to qualifying deposits. Bonus terms, including wagering requirements, are published on the Promotions page and apply in full.
• No third-party deposits: You may only deposit using a payment method that is registered in your own name. Deposits from third-party accounts or payment methods belonging to another person are not permitted and may result in account suspension.

5Withdrawals

You may request a withdrawal of available funds from your Betpeo account at any time subject to the following conditions:

• Available balance: Only cleared, available balance may be withdrawn. Funds subject to active wagering requirements — such as bonus funds or winnings generated from bonus spins where the wagering requirement has not yet been met — are not available for withdrawal until the relevant requirement has been completed.
• Verification: Betpeo may require identity or payment method verification before processing a withdrawal. Withdrawal requests will not be processed until verification is satisfactorily completed.
• Withdrawal methods: Withdrawals are processed to the same payment method used for the most recent deposit where possible. Betpeo reserves the right to request an alternative method or to process withdrawal by bank transfer in certain circumstances.
• Processing times: JazzCash and Easypaisa withdrawals are typically processed within minutes of approval during normal operating hours. Bank transfer withdrawals are processed on the same business day where possible. Processing times may be extended during periods of high volume or where additional checks are required.
• Minimum withdrawal: Minimum withdrawal amounts are displayed in the cashier at the time of the withdrawal request.
• Withdrawal limits: Maximum withdrawal amounts per transaction and per day are displayed in the cashier. These limits may be adjusted for verified accounts with a consistent transaction history.

6Bonuses and Promotions

Betpeo offers a range of bonuses and promotions to registered players. All bonuses are subject to the specific terms published on the Promotions page at the time the offer is made available. The following general conditions apply to all bonuses unless otherwise stated in the specific promotion terms:

• Wagering requirements: All bonuses carry a wagering requirement that must be met in full before bonus-linked funds or winnings generated from bonus funds can be withdrawn. The wagering requirement multiplier and eligible games are specified in the individual promotion terms.
• One bonus at a time: Unless otherwise stated, only one bonus may be active on your account at a time. Claiming a new bonus before completing the requirements of an existing one may result in the earlier bonus being forfeited.
• Bonus expiry: All bonuses have an expiry period. Any bonus funds and associated winnings not meeting the wagering requirement within the stated period will be removed from your account automatically.
• Eligible games: Not all games contribute equally to wagering requirements. Slots typically contribute 100% unless stated otherwise. Live casino games, table games and certain other titles may contribute at a reduced rate or not at all. Contribution rates are listed in the individual promotion terms.
• Abuse prevention: Betpeo monitors bonus usage across accounts. Low-risk betting strategies — including but not limited to placing opposing bets to lock in a withdrawal regardless of outcome — constitute bonus abuse and will result in bonus forfeiture and may result in account closure.
• PSL and cricket promotions: Betpeo runs match-day promotions during Pakistan Super League fixtures and major international cricket series. These promotions carry their own specific terms including minimum odds, bet type restrictions and accumulator leg requirements, which are published with each individual offer.

7Sports Betting Rules

The following rules apply to all sports bets placed on Betpeo, including cricket, PSL, T20 internationals, football, esports and all other sports covered by the platform:

• Bet confirmation: A bet is only valid once you have received a confirmed bet reference number. Bets that do not reach a confirmed status — due to a connection issue or technical fault — are not valid and no stake will be deducted.
• Pricing errors: Where odds are published at a level that is clearly erroneous — due to a data feed fault, manual input error or any other cause — Betpeo reserves the right to void bets placed at those odds. Players will be notified and stakes returned in full.
• In-play betting: Live betting markets close automatically when a significant event occurs in a match. Bets placed on closed markets are invalid. In-play odds fluctuate rapidly and the odds displayed at the time you submit a bet may differ from those confirmed if there is a delay in your submission reaching the platform. Betpeo applies a price tolerance to in-play bets — if the odds shift beyond that tolerance, you will be offered the updated odds before confirming.
• Match abandonment and postponement: For cricket and PSL, if a match is abandoned before a result can be determined, bets are typically voided and stakes returned unless specific rules for that market state otherwise. For matches postponed and rescheduled within 48 hours, bets may remain valid at Betpeo's discretion. Details are published on the sportsbook rules page.
• Cricket-specific rules: For PSL and T20 matches, "match result" markets require a minimum number of overs to be completed for the result to stand. The minimum over threshold for each market type is displayed at the time of placing the bet. DLS-adjusted results are accepted as official for the purpose of bet settlement.
• Accumulator bets: All legs of an accumulator must win for the accumulator to pay out. If one leg is void, that leg is removed and the accumulator is recalculated with the remaining legs. The PSL accumulator boost applies only to qualifying PSL legs — other sports legs in the same accumulator receive standard odds.
• Maximum winnings: Maximum payout limits per bet and per day are applied and are displayed in the cashier and betting sections of your account. These limits apply regardless of the odds at which the bet was placed.

8Casino and Games

Betpeo's casino section includes slots, table games, live dealer games and bingo. The following terms apply to casino and game play:

• Game outcomes: Casino game outcomes are determined by certified Random Number Generator (RNG) systems provided by the game suppliers. The integrity of game outcomes is not controlled or influenced by Betpeo. Return-to-player (RTP) percentages for individual games are published by the game providers and are available in the game information panel.
• Live casino: Live casino games are streamed in real time from dedicated studio environments. If a live stream is interrupted mid-game due to a technical fault, the hand or round will be settled according to the available game data at the point of interruption in accordance with the live provider's settlement rules.
• Bingo: Bingo tickets purchased are final. Refunds on bingo tickets are not available once a game round has commenced. Ticket prices and prize structures are displayed in the Bingo room before you purchase.
• Game availability: Not all games may be available at all times. Betpeo reserves the right to add, remove or temporarily suspend any game without prior notice. Where a game is removed while you have bonus funds wagering on it, eligible alternative games will be available.
• Technical faults: In the event of a technical fault affecting a game round — including server interruption, disconnection or display error — Betpeo will investigate and settle the round in accordance with the available data. Betpeo's decision on settlement in cases of technical fault is final.

9Responsible Gaming

Betpeo is an entertainment platform for adults aged 18 and over. We take responsible gaming seriously as a genuine platform commitment, not just a policy document. The following tools and policies are in place to help players maintain control of their betting and gaming activity:

• Deposit limits: You can set daily, weekly or monthly deposit limits directly from your account settings. Once set, a deposit limit takes effect immediately. Requests to increase a deposit limit are subject to a 48-hour cooling-off period before the increase is applied.
• Session reminders: You can set session time reminders that will notify you when you have been active on the platform for a specified period. These reminders are designed to help you stay aware of how much time you are spending.
• Cooling-off periods: You can request a temporary break from the platform for a defined period — 24 hours, 7 days, 30 days or a custom duration. During a cooling-off period your account will be inaccessible and no deposits can be made.
• Self-exclusion: If you feel you need a longer break, you can request a self-exclusion period from Betpeo's support team. Self-exclusion removes your access to the platform for the chosen period. Requests to reverse a self-exclusion before it expires will not be actioned.
• Platform-initiated restrictions: Betpeo monitors account activity and may apply restrictions — including deposit limits, game access restrictions or account review periods — where activity patterns suggest a player may be at risk. These actions are taken in the interest of the player's wellbeing.

If you are concerned about your own or someone else's gambling habits, please visit the Responsible Gaming page for further guidance and resources.

10Account Suspension and Closure

Betpeo reserves the right to suspend, restrict or close any account at its discretion. Circumstances that may lead to account action include but are not limited to:

• Providing false or misleading information during registration or verification
• Registering or operating more than one account
• Using the platform in a way that constitutes bonus abuse
• Suspected involvement in match-fixing, fraud or any form of cheating
• Breach of any provision of these Terms
• Failure to complete identity verification within a requested timeframe
• Account activity that triggers responsible gaming intervention requirements

Where an account is closed due to a breach of these Terms, any bonus funds and associated winnings may be forfeited. Real-money funds in the account at the time of closure that are not subject to forfeiture will be returned to you via the payment method on record after any outstanding review is completed.

If you wish to close your account voluntarily, you may request closure through the account settings or by contacting support. Pending bets at the time of voluntary closure will be settled normally and the resulting balance processed for withdrawal.

11Fraud and Security

Betpeo employs active monitoring to detect fraudulent activity, including but not limited to: use of stolen payment credentials, collusion between accounts, use of automated betting software or bots, and any other activity designed to manipulate the platform or gain an unfair advantage.

• Chargebacks: Initiating a chargeback on a deposit without first contacting Betpeo to resolve the matter is considered a fraudulent act. Accounts from which chargebacks are initiated will be suspended pending investigation and any winnings generated from the disputed deposit may be voided.
• Automated software: The use of bots, automated betting scripts, screen scraping tools or any software designed to interact with the Betpeo platform without a human operator is strictly prohibited. Any account found to be using such software will be closed and all funds forfeited.
• Account security: You must notify Betpeo immediately if you suspect that your account has been accessed without your authorisation. Betpeo will investigate and, where appropriate, suspend the account to prevent further unauthorised activity while the investigation is ongoing.

12Limitation of Liability

Betpeo provides the platform on an "as available" basis. While we work to maintain consistent platform availability, we do not guarantee uninterrupted access. Betpeo shall not be liable for losses arising from:

• Platform downtime, technical faults or maintenance periods
• Delays in deposit or withdrawal processing caused by third-party payment providers including JazzCash, Easypaisa, Raast or banking institutions
• Losses resulting from your own betting or gaming decisions
• Unauthorised access to your account resulting from your failure to maintain credential security
• Events outside Betpeo's reasonable control, including internet service disruptions, power outages or force majeure events

In all circumstances, Betpeo's maximum liability to any registered player is limited to the real-money balance held in that player's account at the time the relevant claim arises.

13Privacy

Betpeo collects and processes personal data in connection with your use of the platform, including registration information, transaction data, gameplay activity and communications with support. The way in which this data is collected, stored, used and protected is described in full in the Privacy Policy, which forms part of these Terms and should be read alongside them.

By registering an account, you consent to the collection and use of your personal data as described in the Privacy Policy. You have the right to request access to, correction of, or deletion of your personal data, subject to any legal obligations that require Betpeo to retain certain records for defined periods.

14Changes to Terms

Betpeo reserves the right to update or amend these Terms at any time. Where a material change is made, registered players will be notified by email or by a notification displayed on the platform at the time of next login. The updated Terms will take effect from the date of publication unless a specific effective date is stated.

Continued use of the Betpeo platform after updated Terms have been published constitutes acceptance of those updated Terms. If you do not agree with the updated Terms, you should stop using the platform and contact support to arrange account closure.

15Contact and Support

If you have any questions about these Terms, need clarification on a specific policy, or require assistance with your account, Betpeo's support team is available 24 hours a day, 7 days a week.

You can reach the support team via the live chat function available on the platform, or by emailing [email protected] (please write to us — do not click a mailto link). Our team handles Pakistan-specific account, payment and betting queries directly and will aim to respond within a few hours for email enquiries.

For responsible gaming queries, account restriction requests or self-exclusion applications, please contact support directly and mark your message as urgent — these requests are prioritised and handled by a dedicated team.