Betpeo Privacy Policy — How We Protect Your Data

1Who We Are

This Privacy Policy applies to the Betpeo platform, accessible at betpeo.win. Betpeo is an online entertainment platform offering sports betting, live casino, slots, bingo and related gaming services to registered adult users. When this Policy refers to "Betpeo", "we", "us" or "our", it means the Betpeo platform and the entity responsible for operating it. When it refers to "you" or "your", it means you as a registered account holder or visitor to the platform.

By creating a Betpeo account or using any part of the platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree, you should not create an account or use the platform.

This Policy should be read alongside the Terms and Conditions, which also form part of your agreement with Betpeo.

2What Personal Data We Collect

Betpeo collects only the personal data that is genuinely necessary to operate your account, process your transactions in PKR, verify your identity and keep the platform secure. The categories of data we hold are:

We do not collect sensitive categories of data such as racial or ethnic origin, political opinions, religious beliefs, health data or biometric data, except where a document submitted for identity verification incidentally contains such information — in which case only the identity-relevant fields are processed.

3How We Collect Your Data

Betpeo collects your personal data through the following channels:

• Directly from you: When you complete the registration form, submit identity verification documents, make a deposit or withdrawal request, contact support, or update your account settings.
• Automatically: When you use the Betpeo platform, our servers automatically record technical data including your IP address, device identifiers, browser type, pages visited and session activity. This happens on every visit regardless of whether you are logged in.
• From payment providers: When you initiate a PKR transaction via JazzCash, Easypaisa, Raast, bank transfer or card, we receive confirmation data from the relevant payment network. We receive only the information needed to confirm and reconcile the transaction — we do not receive your full payment credentials from the provider's system.
• From third-party identity verification services: Where Betpeo uses an external verification service to assist with confirming your identity, that service may return a result (pass/fail/flag) along with the data points checked. The verification provider's own privacy practices govern how they handle your data during the check.

4Why We Use Your Personal Data

Each piece of data Betpeo holds serves a specific, legitimate purpose. Here is a plain-language summary of why we use your data:

• Account creation and management: Your name, contact details and date of birth are needed to set up and maintain your Betpeo account, confirm you are aged 18 or over, and ensure there is only one account per person.
• Processing PKR transactions: Your payment details — JazzCash number, Easypaisa number, bank account or card details — are used exclusively to process deposits and withdrawals in PKR. Without this data, we cannot credit your account or send your winnings to you.
• Identity verification: We are required to verify the identity of players before processing withdrawals above certain thresholds and in other circumstances set out in the Terms and Conditions. Verification data is used solely for this purpose.
• Platform security and fraud prevention: Technical data including IP addresses and device information is used to detect suspicious login activity, prevent account takeovers, identify potential fraud patterns and protect the integrity of the sportsbook and casino.
• Responsible gaming: Account activity data — including session times, deposit frequency and betting patterns — is monitored to identify players who may be showing signs of problematic gambling behaviour, so that appropriate responsible gaming measures can be applied. See the Responsible Gaming page for more detail.
• Customer support: Communications data is retained so that our support team can follow up effectively on open queries, review the history of an account issue, and ensure continuity if a query spans multiple contacts.
• Marketing communications: Where you have opted in, we use your contact details to send you information about Betpeo promotions, PSL match-day offers, casino bonuses and platform updates. You can withdraw this consent at any time from your account settings.
• Legal and compliance obligations: Certain data must be retained for defined periods to comply with applicable legal and financial record-keeping obligations. This retention happens regardless of whether your account remains active.

5Payment Data and PKR Transactions

Because Betpeo operates exclusively in PKR for Pakistan players, payment data is a core part of the information we hold. Here is how we handle it:

• JazzCash and Easypaisa: When you deposit or withdraw using JazzCash or Easypaisa, the transaction is processed through the respective payment network. Betpeo records the transaction reference number, amount in PKR, timestamp and the registered mobile number associated with the account. We do not store your JazzCash or Easypaisa PIN.
• Raast: Raast transactions are recorded with the transaction ID, PKR amount and linked bank account identifier. We do not store your full bank account credentials beyond what is required to process the specific transaction.
• Bank transfer: For bank transfer deposits and withdrawals, we record the bank name, account title, IBAN and transaction reference. This data is retained for the transaction record period described in the Data Retention section.
• Cards and mobile wallets: Card transactions are processed via a PCI-DSS compliant payment gateway. Betpeo does not store your full card number. We retain the last four digits of the card number, the card type and the transaction reference for reconciliation purposes.
• No cross-customer sharing: Your payment details are never shared with other Betpeo customers or used for any purpose other than processing your own transactions.

6Who We Share Your Data With

Betpeo does not sell your personal data. We share data only in the following specific circumstances, and only to the extent necessary for the purpose stated:

• Payment processors: JazzCash, Easypaisa, Raast, banks, card networks and mobile wallet providers receive the data necessary to complete the transaction you have initiated. Each provider operates under their own privacy terms.
• Identity verification providers: Where a third-party service assists with verifying your identity, the relevant identity documents or data points are shared with that service for the purpose of the verification check only.
• Technology and platform providers: Certain platform functions — including game content delivery, live casino streaming, and platform infrastructure — are provided by third-party technology partners. These partners access only the data required for the specific service they provide and are contractually bound to handle it securely.
• Legal and regulatory requirements: Betpeo may be required to disclose personal data in response to a lawful request from a competent authority. We will only comply with requests that are properly made and legally binding.
• Business transfers: In the event of a merger, acquisition or sale of Betpeo's business or assets, personal data held by the platform may be transferred as part of that transaction. Users would be notified of any such transfer and any change to the privacy terms that results from it.

In all cases where data is shared with a third party, Betpeo takes reasonable steps to ensure that the third party handles the data securely and uses it only for the stated purpose.

7Cookies and Tracking Technologies

Betpeo uses cookies and similar tracking technologies on the platform. Cookies are small data files stored on your device when you visit betpeo.win. They help us keep the platform working correctly, understand how it is being used and — where you have consented — deliver more relevant content.

• Essential cookies: These are required for the platform to function. They maintain your login session, remember your preferences within a session, and ensure that security features work correctly. These cookies cannot be disabled without affecting your ability to use the platform.
• Analytics cookies: We use analytics tools to understand how players navigate the platform — which pages are visited most, how long sessions typically last, and where users encounter difficulties. This data is aggregated and not linked to individual identities.
• Preference cookies: These remember your settings — such as your preferred language or notification preferences — so you do not have to set them again on each visit.
• Marketing cookies: Where you have consented, marketing cookies help us show you relevant Betpeo promotions. You can withdraw this consent at any time by adjusting your cookie preferences in your account settings or browser settings.

You can manage cookie preferences through your browser settings. Disabling all cookies may affect the functionality of certain parts of the Betpeo platform.

8How Long We Keep Your Data

Betpeo retains personal data for as long as is necessary for the purpose it was collected, subject to any legal obligations that require longer retention. The general principles that guide our retention decisions are:

• Active accounts: While your account is active, we retain all data associated with it. This includes your registration details, transaction history, account activity records and communications.
• Closed accounts: After an account is closed — whether by you voluntarily or by Betpeo — core identity and transaction data is retained for a defined period to meet financial record-keeping requirements. After this period, data is deleted or anonymised.
• Verification documents: Identity verification documents are retained for the period required by applicable compliance obligations and then securely deleted.
• Marketing data: If you withdraw your consent to marketing communications, your details are removed from active marketing lists promptly. A record that you have opted out is retained to ensure you are not contacted again.
• Support communications: Support chat and email records are typically retained for a period sufficient to cover any reasonable follow-up or dispute resolution window, after which they are deleted.

If you would like to know more about the specific retention period applicable to a particular category of your data, you can contact support and request this information.

9How We Keep Your Data Secure

Security is a practical commitment at Betpeo, not just a policy statement. The technical and operational measures we have in place include:

• Encryption in transit: All data transmitted between your device and Betpeo's servers is encrypted using TLS (Transport Layer Security). This applies to the website, the mobile interface and all API communications.
• Encryption at rest: Sensitive personal data fields stored on Betpeo's servers — including identity data and payment references — are encrypted at rest.
• Access controls: Access to personal data is restricted to Betpeo personnel and authorised systems that have a specific, documented need for it. Access is logged and reviewed.
• Account security features: Players are required to set a strong password at registration. Two-factor authentication options are available. Unusual login activity — such as a login from a new device or location — may trigger an additional verification step.
• Incident response: Betpeo has procedures in place to detect, investigate and respond to data security incidents. In the event of a breach that poses a risk to your personal data, affected players will be notified promptly.

While Betpeo takes all reasonable measures to protect your data, no internet-based platform can guarantee absolute security. You also have a role to play — keeping your password secure and not sharing your account access with anyone else are the most effective steps you can take to protect your own account.

10Your Rights Over Your Personal Data

You have meaningful rights over the personal data Betpeo holds about you. These rights can be exercised by contacting our support team at any time:

11Children and Minors

Betpeo is strictly an adult platform. No person under the age of 18 is permitted to register an account or use any part of the Betpeo platform. We do not knowingly collect personal data from anyone under the age of 18.

During the registration process, you are required to confirm your date of birth. If we have reason to believe that a registered account belongs to a person under 18 — whether reported by a third party, identified through verification, or discovered through our own monitoring — the account will be suspended immediately and the matter investigated. Any funds held in the account will be handled in accordance with our Terms and Conditions for underage account closure.

If you are a parent or guardian and believe that a person under your care may have created a Betpeo account, please contact our support team immediately so we can act on it without delay.

12Changes to This Privacy Policy

Betpeo may update this Privacy Policy from time to time. When a material change is made to how we collect, use or protect your personal data, we will notify registered players by email or through a notification displayed on the platform at the time of your next login.

The updated Privacy Policy will take effect from the date it is published at betpeo.win/privacy-policy, unless a specific effective date is stated. The "Last Updated" date at the top of this page reflects when the most recent changes were made.

Continued use of the Betpeo platform after an updated Privacy Policy has been published constitutes your acceptance of the changes. If you do not agree with an updated policy, you should contact support to arrange account closure before the effective date of the changes.

We recommend reviewing this page periodically so you are always aware of how your data is being handled. We will not make retrospective changes that reduce your data rights without explicit notice and, where required, your renewed consent.

13Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how Betpeo has handled your personal information, please get in touch with our support team directly. We handle all privacy-related queries with the same priority as account and payment issues.

You can reach us via the live chat on the platform (available 24/7) or by writing to us at [email protected]. Please mark privacy-related emails clearly in the subject line so they are routed to the right team promptly.

For data deletion or data access requests, please include your registered email address, mobile number and the specific nature of your request so we can process it as efficiently as possible. We aim to acknowledge all privacy requests within 48 hours and resolve them within a reasonable period thereafter.